RETURNS POLICY
 

If you wish to return a product please e-mail us to let us know the item is coming back to us with the following details.
Order Number
Full Name and address
Email Address
Telephone Number
When sent back to us, you must include a copy of your invoice and a covering note explaining the fault and what you may have done to resolve the problem as soon as possible. Also the product should be in its original packaging and all component parts included.
Goods exchanged or replaced for reasons other than complaint will be subject to our postage and packing charges for new orders. We will not accept responsibility for postal charges or lost items when returning non-defective goods.
All products carry a 1 year manufacturers warranty against failure and defects under reasonable operating conditions. This does not affect your statutory rights as a consumer.

PLEASE NOTE
It is the customers responsibility to cover the cost of return to us and make sure that it is well packaged.  We recommend that you use recorded or special delivery as we will not be liable for any loss or damage in transit. Any returns that are returned for non-broken reasons (e.g. deciding it is no longer required or ordered incorrectly) will be refunded minus the shipping costs incurred by us to ship the parcel.

UK MAIL COURIERS
If UK MAIL Couriers are not be able to deliver the ordered products, a card from the courier will be left at the delivery premises notifying you that you have 5 days to arrange collection of the goods. If this is not completed in the above timescale then the products will be returned to us. This will incur an additional handling charge equivalent to the delivery charge applicable to your order being sent. Should you wish us to rearrange delivery again, this will incur a further delivery charge equivalent to that of the original delivery charge.